Go anywhere but Henry Day Ford! We purchased a new 2013 F350 truck with service plan. We took it in for its 5000 mile service and were told the next day, that a ghost dropped the truck off the service lift in the middle of the night. Within a few days we were told that truck would be replaced due to the extensive damage. The truck was ordered, but after several days the GM said it would cost $1,500.00 to get us into the new truck and we agreed, but a couple of days after that, he called and told us must take the damaged/repaired truck back in a repaired state and they would accept that damaged/repaired truck as a trade in on a new truck. In the end it would cost us $12,500.00 out of pocket to replace the old truck. We have tried to resolve this in a meeting with the GM and Owner. In that meeting, we were told that nothing would be in writing and we would have to trust them on the $12,500.00 quote, but the GM assured us he knew that a new truck was our intension before we ever dropped it off.
Its now been over 3 months since they dropped it and we still don't have it repaired.
Long story short...I think we are taking it in the shorts on this deal.
The first time we met with the GM, he shook my hand and told me "You will be 100% happy when we're done"
We will only be happy if you go somewhere else.
Monetary Loss: $12500.